RETURN MERCHANDISE AUTHORISATION POLICY
The following is our Return Merchandise Authorisation (RMA) Policy:
Compex Systems will give a credit of Wireless (1%)* / Wired (1%)* from the invoice value.
As such, there will be no RMA return. Claims are based on a quarterly basis.
How the RMA Wireless (1%)* / Wired (1%)* works:
RMA Wireless (1%)* / Wired (1%)* can be claimed every quarterly.
RMA Wireless (1%)* / Wired (1%)* based on the invoice items quarterly.
For example, Total: 15,000 pcs x 1% =150 pcs
Contact our customer service center email at: email@example.com for more information or visit our support page: https://www.compex.com.sg/support/ and click on 'Submit RMA'.
Please note that the claim will take approximately 1 to 4 weeks to process.
The RMA Wireless (1%)* / Wired (1%)* does not include RMA which is DOA and production batch problems.
The RMA Wireless (1%)* / Wired (1%)* buffer is to cover the regular products RMA failure rate.
*Valid for 12 months upon invoice date.
*Out of warranty - freight both ways are to be borne by customers.
*Out of warranty in which the customer is required to repair, freight both way will be paid by customer.
*After repair of out of warranty items, we will cover 3 months warranty.