PRIVACY POLICY

The Compex's Privacy Policy was updated in Nov 2020.

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

What type of information do we collect?

We receive, collect, and store any information you enter on our website, register the account, or provide us in any other way. Besides, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; email address; password; address; computer and connection information, and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect the personal information you give us such as your name, address, and email address. Your personal information will be used for the specific reasons stated above only.

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services; 

  5. To provide customized advertising, promotions, and offers that might interest you on our websites, third-party websites, and online platforms such as social media sites;

  6. To provide promotions and offers by way of direct marketing communications, only where you have given us your separate consent;

  7. To analyze our Products and Services to help us better understand our customers to offer the most relevant communications, services, and experiences to you;

  8. To ask you for your opinions on our Products and Services and to carry out customer surveys, with your separate consent if required;

  9. To comply with any applicable laws and regulations;

  10. Otherwise with your consent

How do we store, use, share, and disclose your site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and general Wix.com applications. They store your data on secure servers behind a firewall. 


All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Paypal (Visa and MasterCard, American Express, and Discover coming soon in future). PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with the site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, live chat, or postal mail.

Update your personal information

If you would like to: access, correct, amend, or delete any personal information we have about you, you may modify it under your account/profile or send us a mail to marketing@compex.com.sg

How can the site visitors withdraw the consent?

If you do not want us to process your data anymore, please send us a mail to marketing@compex.com.sg. You may login with your account after we have deleted, with click on ‘click here to resend confirmation email’ to restore your account.